1. Who we are

Trusted Deed Poll Ltd (“we”, “us”, “our”) provides deed poll document preparation services in the United Kingdom.

Company Number: 16859427
Registered Office: Grosvenor House, 3 Chapel Street, Congleton, Cheshire. CW12 4AB. United Kingdom.
ICO Registration Number: ZC090460

We are the data controller for all personal data we receive.

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2. What personal data we collect

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We may collect the following information:

Information you provide to us

• Full name (current and new names)

• Previous names

• Date of birth

• Address and postcode

• Email address

• Phone number

• Payment details (processed securely through our payment provider; we do not store card numbers)

• Any information entered into our forms

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Automatically collected information

• IP address

• Browser type and device information

• Cookies and usage data (see Cookie Policy)

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3. How we use your data

We use your personal information to:

• Prepare and produce your deed poll documents

• Contact you about your order

• Send digital copies and confirmation emails

• Process payments and refunds

• Comply with legal obligations (anti-fraud, accounting, tax reporting)

• Improve our website and services

• Respond to enquiries or complaints

We do not sell your information to anyone.

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4. Legal bases for processing (GDPR)

We process your data under the following legal bases:

• Contract – to prepare and deliver your deed poll

• Legal obligation – record keeping, accounting, tax rules

• Legitimate interests – to run and protect our business

• Consent – for optional marketing emails (only if you explicitly opt-in)

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5. How we store and protect your data

We use secure UK-based or EU-based servers.
All data is encrypted in transit.
Access is restricted to authorised staff only.

We take all reasonable steps to prevent loss, misuse, unauthorised access or disclosure.

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6. How long we keep your data

We keep your data only for as long as necessary:

• Order information: up to 6 years (UK accounting law)

• Customer emails/enquiries: 12 months

• Digital deed poll copies: 3 years unless you request deletion sooner

You can request deletion at any time unless we are legally required to retain it.

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7. Sharing your information

We may share limited data with:

• Payment processors (e.g., Stripe, PayPal)

• Our secure email and hosting providers

• Delivery providers (if applicable)

• Accountants and legal advisors (where required)

• Law enforcement (only if legally required)

We never sell or trade your data.

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8. Your rights (UK GDPR)

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (right to be forgotten)

• Restrict processing

• Object to processing

• Request a copy of your data

• Withdraw consent (where consent was given)

To exercise your rights, email: info@trusteddeedpoll.co.uk

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9. Cookies

We use essential and analytical cookies to operate our website.
For full details, see our Cookie Policy.

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10. Children’s data

We do not knowingly collect data from anyone under 16 unless a parent or legal guardian is submitting the order.

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11. Complaints

If you have concerns, contact us at:
privacy@trusteddeedpoll.co.uk

If you are not satisfied, you have the right to complain to the ICO:

Information Commissioner’s Office
www.ico.org.uk

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12. Contact us

Trusted Deed Poll Ltd
Email: info@trusteddeedpoll.co.uk
Registered Office:

Grosvenor House,

3 Chapel Street,

Congleton,

Cheshire.

CW12 4AB.

United Kingdom.
ICO Number: ZC090460

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