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1. Who we are

Trusted Deed Poll Ltd (“we”, “us”, “our”) provides deed poll document preparation services in the United Kingdom.

Company Number: 16859427
Registered Office: Grosvenor House, 3 Chapel Street, Congleton, Cheshire. CW12 4AB. United Kingdom.
ICO Registration Number: ZC090460

We are the data controller for all personal data we receive.

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2. What personal data we collect

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We may collect the following information:

Information you provide to us

  • Full name (current and new names)

  • Previous names

  • Date of birth

  • Address and postcode

  • Email address

  • Phone number

  • Payment details (processed securely through our payment provider; we do not store card numbers)

  • Any information entered into our forms

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Automatically collected information

  • IP address

  • Browser type and device information

  • Cookies and usage data (see Cookie Policy)

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3. How we use your data

We use your personal information to:

  • Prepare and produce your deed poll documents

  • Contact you about your order

  • Send digital copies and confirmation emails

  • Process payments and refunds

  • Comply with legal obligations (anti-fraud, accounting, tax reporting)

  • Improve our website and services

  • Respond to enquiries or complaints

We do not sell your information to anyone.

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4. Legal bases for processing (GDPR)

We process your data under the following legal bases:

  • Contract – to prepare and deliver your deed poll

  • Legal obligation – record keeping, accounting, tax rules

  • Legitimate interests – to run and protect our business

  • Consent – for optional marketing emails (only if you explicitly opt-in)

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5. How we store and protect your data

We use secure UK-based or EU-based servers.
All data is encrypted in transit.
Access is restricted to authorised staff only.

We take all reasonable steps to prevent loss, misuse, unauthorised access or disclosure.

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6. How long we keep your data

We keep your data only for as long as necessary:

  • Order information: up to 6 years (UK accounting law)

  • Customer emails/enquiries: 12 months

  • Digital deed poll copies: 3 years unless you request deletion sooner

You can request deletion at any time unless we are legally required to retain it.

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7. Sharing your information

We may share limited data with:

  • Payment processors (e.g., Stripe, PayPal)

  • Our secure email and hosting providers

  • Delivery providers (if applicable)

  • Accountants and legal advisors (where required)

  • Law enforcement (only if legally required)

We never sell or trade your data.

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8. Your rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (right to be forgotten)

  • Restrict processing

  • Object to processing

  • Request a copy of your data

  • Withdraw consent (where consent was given)

To exercise your rights, email: info@trusteddeedpoll.co.uk

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9. Cookies

We use essential and analytical cookies to operate our website.
For full details, see our Cookie Policy.

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10. Children’s data

We do not knowingly collect data from anyone under 16 unless a parent or legal guardian is submitting the order.

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11. Complaints

If you have concerns, contact us at:
privacy@trusteddeedpoll.co.uk

If you are not satisfied, you have the right to complain to the ICO:

Information Commissioner’s Office
www.ico.org.uk

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12. Contact us

Trusted Deed Poll Ltd
Email: info@trusteddeedpoll.co.uk
Registered Office:

Grosvenor House,

3 Chapel Street,

Congleton,

Cheshire.

CW12 4AB.

United Kingdom.
ICO Number: ZC090460

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